A CHESTER barbershop that took a leap of faith by relocating to the city’s landmark £72 million Northgate development says the move has transformed the business, with stronger footfall, continued growth and new opportunities.
Otis Barbershop is among the independent businesses flourishing at the new Chester Market after making the move from the city’s historic market hall, supported by Mackenzie Jones Solicitors throughout the relocation process.
When traders prepared to leave the old market in 2022, the Chester, St Asaph and Menai Bridge-based law firm helped a number of businesses negotiate new leases and secure their futures as part of one of the city’s biggest regeneration projects.
Four years later, the impact is clear.
Otis owner Jed Lloyd says the business has gone from strength to strength at the bustling 36,000 sq ft market on Exchange Square, attracting new customers while building on an already loyal following.
“Our vision has always been to be more than a barbershop, to offer customers a place to relax, talk openly and experience a luxury haircut that suits their lifestyle,” he said.
“We have a real passion for mental health and strive to create a friendly, welcoming environment.
“Mackenzie Jones helped us make that leap, and the support they have given us has been invaluable. We see the market as the central hub of Chester – clients love it, footfall is strong and the atmosphere is brilliant. Since moving, we’ve launched our own product line and gone from strength to strength.”
Jed, who trained in London and has worked in Dubai, Mauritius and the United States, opened his first Chester barbershop more than six years ago.
Alongside colleagues Jonny and James, the team has built a loyal customer base, including people working in businesses across the city centre, helping strengthen its connections within Chester’s thriving commercial community.
One of those regular customers is Mackenzie Jones director Andrew Foley-Jones, also known as the author of the popular It’s Always Sunny in Wrexham book series.
Andrew said it had been rewarding to see businesses prosper following a defining chapter in Chester’s retail history.
“When we first assisted traders with the move from the old market, there was naturally a mixture of excitement and uncertainty,” he said.
“The market has always been an important part of Chester’s identity, but what has happened since shows what investment, ambition and independent businesses can achieve when the conditions are right.
“Otis Barbershop is one of several success stories, and we’re delighted to have played a part in helping businesses establish themselves in what has become one of the city’s most vibrant destinations.”
Andrew added: “We’ve continued to grow our commercial presence across Chester, North Wales and the wider North West – so it’s particularly pleasing to see so many of the companies we’ve supported doing the same.”
Today, Chester Market is home to around 40 independent traders, food vendors, bars and retailers, attracting visitors from across the region and playing a central role in the continued regeneration of the city centre.
For more information on Mackenzie Jones Solicitors, visit www.macjones.com or call 0800 328 4466. Alternatively, follow Mackenzie Jones Solicitors on Facebook and LinkedIn at @macjoneslaw.
