A fast-growing technology and financial systems firm is celebrating a landmark achievement as it marks its 30th year in business.
Itas Solutions has become the first organisation in the UK to win the Sage Intacct Customer Success Partner of the Year award two years running — a rare feat in the competitive tech sector.
The honour, announced at the Sage UK Awards, caps a standout year for the company and reflects a period of significant growth and transformation under Managing Director Hannah Munro.
Founded by Hannah’s father, former Royal Marine Ron Lincoln, the business began life as a one-person operation run from a garden shed near Ruthin.
Three decades on, Itas Solutions has grown into a leading ERP (Enterprise Resource Planning) implementation partner, employing up to 50 staff, doubling profits in the last year and working with customers across the UK, Europe, the US and Australia.
“We’re so proud to be the first partner to win this award two years in a row,” said Hannah.
“It means a huge amount to us because it’s recognition for the team and the work they put in every day.
“For me, this is the most important award Sage offers, because it’s not about sales figures, it’s about how well you look after customers and the impact you have on their businesses.”
The latest win extends an impressive nine-year run in which Itas Solutions has either been shortlisted or taken home honours at the Sage UK Awards.
The firm was also the first-ever UK partner of Sage Intacct, Sage’s cloud-based accounting and financial management platform for growing and mid-sized organisations.
Hannah added: “I genuinely believe Sage Intacct is best in class, so to receive this recognition from a multinational business with truly British roots makes it even more special.”
Adam Barnes, Head of Partner Success at Sage, praised the company’s performance, saying: “Itas set the standard for what customer success should be, with an outstanding retention rate, almost perfect for Sage Intacct.
“Their award-winning support model is second to none, delivering a gold standard experience our customers seek. Itas has become such a trusted voice of advocacy in the Sage community – it’s no surprise they have received this title once again.”
Over the past decade, following Hannah’s return from New Zealand after the Christchurch earthquake in 2011, the company has accelerated its ambitions and reach.
“We’re an ERP implementer, we don’t do people’s accounts,” said Hannah.
“Our role is about improving processes, reporting and decision-making, and helping organisations run better as a result.”
She added: “We haven’t always been able to hire people with the exact technical skills we need, so we’ve built those skills ourselves.
“We look for people with great customer service instincts, strong people skills and a real interest in what we do – everything else we can develop here.”
Today, Itas Solutions works with organisations across construction, facilities management, healthcare, the third sector, food and professional services, and is one of the UK’s largest Sage Construction partners.
The company is also expanding its workforce, offering flexible hybrid roles and investing heavily in AI and specialist capability.
“We’ve created a workplace that gives people flexibility and support, and I’m incredibly proud of what the team deliver,” said Hannah.
“I’m also passionate about encouraging more women into tech and showing there’s a place for people from lots of different backgrounds in this sector.”
As Itas Solutions celebrates three decades in business, its sights are firmly set on the future.
“Right now, we’re focused on keeping that crown for a third year,” said Hannah.
“That means continuing to deliver outstanding service, embracing AI in a safe and practical way, and always putting our customers first.”
For more information, visit the website Sage Partner UK | itas for Sage Intacct, Sage 200 & Sage 50, follow the company on social media, call 01824 780000 or email info@itassolutions.co.uk.
