AI Pledge Sets Benchmark for Ethical Use of Technology in Education

AN EDUCATION provider has launched what is believed to be one of the first AI pledges of its kind in Wales, setting out a framework for the ethical, responsible and inclusive use of artificial intelligence across learning, training and the workplace.

The pledge has been designed to give staff and learners confidence as AI becomes increasingly embedded in everyday life, while ensuring human judgement, expertise and relationships remain central to decision-making.

Developed as part of a wider digital innovation strategy, the framework is being positioned as a model of best practice that could be adopted by schools, colleges, universities and training organisations across the UK.

Built around five core principles, the pledge commits to enhancing human capability, promoting ethical and safe use of AI, maintaining human oversight, improving accessibility and inclusivity, and supporting ongoing skills development and understanding.

The initiative reflects a long-term commitment to staff engagement and collaborative decision-making, ensuring employees remain closely involved in shaping how new technologies are introduced and used.

Nigel Holloway, Head of AI and Digital Innovation at Coleg Cambria, said: “Artificial intelligence is already changing the way we learn, work and communicate, so it is important that organisations embrace these technologies thoughtfully and responsibly.

“The purpose of our AI Pledge is to provide reassurance and clarity. It reflects who we are as a college – innovative, ambitious and forward-thinking, but always people-focused.

“We see AI as a tool that can help colleagues and learners work more effectively, remove barriers, improve accessibility and free up time for higher-value activities. Whether that is supporting neurodiverse colleagues, helping learners revise more effectively or streamlining everyday tasks, the goal is always to enhance the experience of the people using it.”

The impact of AI is already being seen across the organisation.

Staff have used AI-powered tools to interpret the tone of emails, summarise complex communications and draft professional responses, helping reduce anxiety and save significant amounts of time.

Elsewhere, AI has been used to condense lengthy reports and extract key information from detailed documents, freeing up capacity for strategic work, professional judgement and direct learner support.

Learners have also been introduced to platforms such as NotebookLM, which can transform revision materials into interactive study guides, podcasts, quizzes and other resources tailored to different learning styles and accessibility needs.

Caroline Street, Deputy Chief Executive for People Experience and Culture, said: “As a people organisation, our priority is creating an environment where colleagues and learners can thrive.

“This pledge demonstrates our commitment to embracing innovation while remaining true to our values. We want people to feel confident using AI, understand how it can support them and know there will always be a human element at the heart of what we do.

“By investing in skills, training and ethical practice, we are ensuring technology works for people – not the other way around.”

The organisation believes the pledge will help establish clear standards for the responsible adoption of AI while encouraging innovation that enhances learning, productivity and wellbeing.